Please read these Terms and Conditions (“Agreement”) carefully before making a booking with Discover Fiji Tours. This Agreement sets forth the terms and conditions governing your use of our services and the booking of tours. By booking a tour or using our services, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with any part of this Agreement, please refrain from making a booking.
- Booking and Payment:
1.1 Booking Confirmation: All tour bookings are subject to availability. Once you submit a booking request, we will review and confirm the availability of the requested tour. A booking is considered confirmed only when you receive a booking confirmation from us.
1.2 Payment: The prices quoted on our website are in the specified currency and inclusive of applicable taxes and fees, unless otherwise stated. Full payment is required at the time of booking, unless stated otherwise in the booking confirmation. We accept payment by credit card or other payment methods specified on our website.
1.3 Changes to Bookings: Any requested changes to a confirmed booking are subject to availability and may be subject to additional charges. Changes must be requested in writing or by contacting our customer support team. We will make reasonable efforts to accommodate your change requests.
- Cancellations and Refunds:
2.1 Cancellation by You: If you need to cancel your booking, you must notify us in writing or by contacting our customer support team. Cancellation fees may apply, and the amount of the refund will depend on the timing of the cancellation and the specific tour’s cancellation policy. We will provide you with the applicable cancellation policy at the time of booking.
2.2 Cancellation by Discover Fiji Tours: In the event that we need to cancel a tour due to unforeseen circumstances or insufficient bookings, we will provide you with alternative options or a full refund of the amount paid.
2.3 No-shows: If you fail to show up for a tour without prior notice, no refunds will be provided.
- Travel Insurance:
We strongly recommend that you obtain comprehensive travel insurance to cover any potential risks, including trip cancellations, medical emergencies, loss or damage of personal belongings, and any other unforeseen circumstances.
- Tour Itinerary and Changes:
4.1 Itinerary Changes: We reserve the right to modify tour itineraries, including but not limited to changes in accommodation, transportation, activities, or tour guides, due to unforeseen circumstances or safety concerns. We will make reasonable efforts to provide notice of any significant changes and offer suitable alternatives.
4.2 Health and Safety: It is your responsibility to ensure that you are in good health and able to participate in the tour activities. Some tours may have specific health or fitness requirements, and it is your responsibility to comply with such requirements. We reserve the right to deny participation to any person who, in our reasonable opinion, is unable to meet the requirements or may pose a risk to themselves or others.
5.1 Limitation of Liability: Discover Fiji Tours acts as a booking agent for third-party service providers, including but not limited to accommodation providers, transportation companies, and activity operators. We are not responsible for any injury, loss, damage, delay, or additional expenses incurred during the tour. Any claims, disputes, or complaints regarding the services provided by these third-party providers should be addressed directly with them.
5.2 Assumption of Risk: Participation in tours and activities may involve inherent risks. By booking a tour, you acknowledge and accept these risks, including but not limited to those associated with transportation, outdoor activities, water sports, and wildlife encounters. You agree to release Discover Fiji Tours from any liability for any injuries, losses, or damages incurred as a result of your participation in these